FAQ / Fabrika Ouch

1. WHAT ARE THE SHIPPING COSTS, HOW LONG WILL IT TAKE AND HOW WILL MY ITEM BE PACKAGED?

Shipping is free within the continental US on all orders which are shipped via USPS and include tracking. Shipping times vary anywhere between 3-7 business days, depending on your location. Map artwork is shipped either in secure envelopes or tubes, depending on the design. Canvas pieces are carefully packaged in special boxes. Pick-up is available on local orders. 


2. DO YOU SHIP TO MY COUNTRY? HOW LONG WILL IT TAKE TO GET MY ORDER?

We also offer FREE SHIPPING on most international orders! Shipping time is usually around 1 to 3 Weeks, depending on the country you are ordering from. KEEP IN MIND THAT WE ARE BASED IN NEW YORK CITY, USA. Custom or Special order items will be notified of their shipping times before purchase.

  

3. HOW IS MY PAYMENT INFO PROCESSED?

This site is part of the Big Cartel marketplace, which is a popular shopping cart hosting site which uses the latest SSL Encrypting technology in securing your payments. All payments are done through PAYPAL, even orders paid by CREDIT CARD. You do not have to have a Paypal account to make a purchase, you will be able to use the Paypal checkout using your Credit Card. The safety of this checkout is that the seller (Fabrika) does not see any of the customer's financial info other than the amount paid for the order and the method of payment.

4. WHAT IS THE RETURN POLICY?

NON-CUSTOM item/s can be returned for exchange/refund within 7 days of receipt. Item/s must be in the same condition in which they were shipped/received. Customer must pay for postage. If a mistake on the order was made on our part, Fabrika will pay postage. Merchandise must be returned within 7 days of receipt for a full refund.